01
Ongoing serviceCustomer review management
Personalised replies, sensitive-review monitoring, consistent tone and regular reporting.
- Replies to positive and negative reviews
- Evidence-based reports
- Single or multi-location management
Online reputation & customer experience
Take control of your reputation.Improve every customer experience.
Good Opinion brings together three complementary services: human-led review management, on-site or remote mystery shopping, and structured support for disputed negative reviews.
Review management from €150 / month
Human-written repliesActionable reportsNo purchased reviews
One partnerReviews · experience · escalation
Three services, three clear goals
Choose the support that fits your situation.
Each service has its own method, deliverables and pricing. They can be combined when your situation genuinely calls for it.
02
One-off or network programmeOn-site or remote mystery shopping
Test the on-site welcome or a focused remote journey, with a scope designed for the selected format.
- Remote: 1 channel and 1 attempt
- On-site: visit to the location
- Strictly private report
03
Sensitive situationSupport for a disputed negative review
Context analysis, evidence preservation, reasoned reporting and a clearly structured case file.
- Grounds for dispute reviewed
- Timeline and evidence organised
- Independent qualified professional if required
Built around your industry
Six industries with very different customer journeys.
We adapt replies, scenarios and evaluation criteria to the realities of your business.
Restaurants & retail
Welcome, wait times, orders and local visibility.
View industry
Hospitality & tourism
Booking, arrival, stay and specialist platforms.
View industry
Trades & professionals
Enquiries, estimates, delivery and follow-up.
View industry
Health, beauty & wellness
Appointments, welcome, punctuality and privacy.
View industry
Real estate & services
Responsiveness, advice, meetings and follow-up.
View industry
E-commerce & online services
Digital journey, orders, delivery and support.
View industryA simple, manageable method
From initial need to concrete action.
A clear framework, documented observations and a deliverable your teams can use.
Current situation
Goals, platforms, journeys and sensitive cases.
Assignment framework
Tone, scenario, criteria, approvals and ownership.
Delivery
Replies, mystery assignment or case-file preparation.
Reporting
Findings, evidence, trends and action priorities.
Clear pricing
Pay for the work delivered, never for a rating.
Your quote confirms scope, platforms, volume and any expenses before work begins. No VAT is charged.
Good OpinionSAMPLE REPORT
Completed actionsReviewed
Customer frictionReviewed
Recommended prioritiesPlan
See the deliverable before you decide
A report designed to drive action.
Explore a complete fictional example: replies, recurring themes, observation grid, evidence and prioritised recommendations.
Open the sample reportFictional demonstration · no real customer dataFor networks of 3 to 20 locations
One shared method. Local context preserved.
Centralise tone, approvals and reporting while keeping the context of each location.
Frequently asked questions
What to know before you begin.
Deliverables, limits and responsibilities are set out clearly in every proposal.
No. Good Opinion charges for management, observation or case-file preparation. No rating, positive opinion, publication or removal is sold or guaranteed.
Tell us what matters most
Which service fits your situation?
Share your industry, platforms and goal. We will recommend a clear, realistic scope.