Information submitted through Good Opinion forms is used only to review and respond to requests, prepare proposals, manage applications, protect the service against misuse and keep an operational record.
Contact us about privacyScope, responsibilities, deliverables and limits are confirmed before work begins.
Identity, contact details, company, requested service, message, source, technical anti-abuse data and any information you choose to share. A hashed technical identifier used to limit repeated submissions is detached during the technical purge once it is no longer needed.
Responding to your request and taking pre-contractual steps, managing follow-up with your consent, and protecting the service’s legitimate security interests.
Authorised Good Opinion staff and the technical providers required to host, secure and operate the service.
Business enquiries are retained for up to 24 months after the last contact when no contract follows, unsuccessful mystery-shopper applications for up to 12 months and conversion events for up to 13 months.
Before any customer-contact campaign, the agreement defines the source, objective eligibility rule, roles, channel, security, retention and file deletion. The customer declares contact eligibility unless a documented verification is expressly included.
Depending on the applicable law, you may request access, correction, deletion, restriction or objection by emailing Good Opinion.
Where providers or authorised teams access data from another country, the appropriate contractual and organisational safeguards must be documented by the service operator.
