Core service
Essential
For one active location that needs consistent replies and sensitive-review monitoring.
€150/ month
- Tone-of-voice framework
- Personalised replies
- Evidence-based reports
- Regular summary
Clear plans and one-off assignments
Pricing linked to the work delivered — never to a rating.
Three services, three distinct goals: manage reviews, test your customer journey or build a structured case around a disputed negative review. No VAT is charged on the prices shown.
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3 services · written scope · clear price
Service 1 · Customer review management
Three levels, from one location to a small network.
The exact operational scope is confirmed before work begins so reply quality remains realistic.
Extended scope
Advanced
For several platforms, higher volume or a more detailed approval and reporting process.
From €250/ month
- Extended platform scope
- Priority handling
- Theme analysis
- Management review
3–20 locations
Multi-location
For networks of 3 to 20 locations that need shared standards and local context.
Custombased on scope
- Shared response framework
- Location-level ownership
- Comparative reporting
- Network summary
Always confirmed in the quoteLocationsPlatformsMonthly volumeApprovalReportingTerm and cancellation
Service 2 · Mystery shopping
Choose the right format for the journey you want to test.
Test a remote or on-site experience. Payment covers observation and the private report, never a public post.
View the scorecard and sample reportRemote mystery shopper
€15per remote mystery-shopper assignment
One standardised test on one channel: one focused scenario, one attempt, a short scorecard and a private summary.
Discuss this assignmentOn-site mystery shopper
€190per on-site mystery-shopper visit
Physical scenario, quality check, detailed report and prioritised recommendations.
Discuss this assignmentNetwork programme
Customvolume and frequency
Shared scorecard, location sample, comparisons and consolidated reporting.
Discuss this assignmentRequired purchases, meals, accommodation, travel and reimbursements are itemised separately before approval.
Service 3 · Support for disputing a negative review
Build a clear case around a disputed review.
Good Opinion reviews the context, preserves evidence, prepares an evidence-backed platform review request and structures an actionable case file.
Reserved legal advice, formal drafting or representation must be provided by a qualified professional under a separate scope. Removal is never guaranteed.
From €350/ case
Tell us about the review Pricing questions
What is included — and what is not.
Every quote sets out scope, volume, expenses, ownership and approvals.
Read our compliance charterIt is the starting scope for review management. Your quote confirms the location, platforms, monthly volume, approval process, reporting frequency, term and cancellation conditions.
First conversation
Let’s define a realistic scope.
Share your platforms, locations and volume. We will direct you to the right service and format.