Essential
€150per month
For one location that needs consistent replies and sensitive-review monitoring.
- 1 location
- Defined platform scope
- Regular activity summary
Service 01 · Replies, monitoring and reporting
Put your customer reviews in trusted human hands.
Good Opinion prepares personalised replies, monitors sensitive content and delivers a clear regular report across the platforms included in your scope.
€150per month
Essential plan for one location
Clear method No artificial results Documented work
Read our commitments 
Service at a glance
- Replies tailored to each review
- Sensitive-content monitoring
- Regular activity summary
Choose your format
A clear scope and price before work begins.
Every proposal confirms the scope, volume, timing and any additional expenses in writing.
Advanced
From €250per month
For several platforms, higher volume or a more detailed approval and reporting process.
- Extended scope
- Priority handling
- Deeper theme analysis
Who is this service for?
For independent businesses and small networks that receive reviews but lack the time, method or consistency to manage them properly.
The problem we solve
Unanswered reviews, an inconsistent voice and poor follow-up can weaken trust even when the underlying customer experience is strong.
What you receive
Practical deliverables you can use.
Personalised human replies
Every reply reflects the review itself and the tone of voice approved with your business.
Sensitive-review monitoring
Potential rule breaches are documented and reported without ever promising removal.
Actionable reporting
See completed actions, recurring themes and the customer-experience priorities that deserve attention.
Use cases
Do any of these situations sound familiar?
Illustrative scenarios only; they are not real customer cases or promises of results.
Reply without overloading your team
A restaurant, hotel or retailer receives regular feedback but has no dedicated reputation manager.
Align several locations
A small network needs a shared tone and quality standard while retaining local context.
Handle negative reviews more calmly
The business wants to protect personal data, respond professionally and move genuine complaints into a private channel.
Scope and safeguards
What is included — and what is not.
This framework protects your business, your customers and the credibility of the work delivered.
Included in the service
- A tone-of-voice framework approved with your business
- Personalised replies on the platforms listed in your quote
- Identification and documentation of sensitive reviews
- A summary of completed actions and recurring themes
Not included or guaranteed
- Purchased, fabricated or selectively requested positive reviews
- Any guarantee of removal or rating improvement
- Volumes or platforms that are not defined in the quote
Current-state reviewWe review platforms, volumes, response rates and sensitive situations.
Response frameworkYou approve the tone, escalation rules and cases that require validation.
Management and reportingReplies and reports are tracked, then summarised in a regular review.
Frequently asked questions
What to confirm before we start.
Your quote always confirms scope, platforms and volume.
No. Only reviews that breach platform rules may be removed, and the platform alone makes that decision.
Tailored proposal
Tell us about your situation.
We will guide you to the service that fits your activity, volume and goals.