Remote mystery shopper
€15per assignment
A standardised test on one channel: one focused scenario, one attempt, a short scorecard and a private summary.
- 1 channel and 1 attempt
- Short scorecard
- Private summary
Service 02 · On-site or remote · private report
Test your customer experience on site and remotely.
Good Opinion tests your journey on site or remotely — by phone, email, chat, form, booking flow or website. Every assignment follows an observation grid and ends with a private report.
€15 · €190remote · on-site
One assignment, one scorecard and one private report
Clear method No artificial results Documented work
Read our commitments 
Service at a glance
- Scenario agreed before the assignment
- Factual observations
- Strictly private report
Choose your format
A clear scope and price before work begins.
Every proposal confirms the scope, volume, timing and any additional expenses in writing.
On-site mystery shopper
€190per visit
Observe the welcome, customer journey and application of standards in a physical location.
- On-site visit
- Quality check
- Detailed report
Who is this service for?
For businesses that want to verify their welcome, response quality, digital journey and the real application of service standards.
The problem we solve
Dashboards and public reviews show outcomes, but they do not always reveal exactly where the experience breaks down before, during or after a purchase.
What you receive
Practical deliverables you can use.
Two complementary formats
Test an on-site experience or the phone, email, chat and digital channels used by your prospects.
Structured measurement
A shared scorecard makes observations comparable across visits, channels and locations.
A private report
You receive findings, friction points and recommendations. No public review is posted as part of the assignment.
Use cases
Do any of these situations sound familiar?
Illustrative scenarios only; they are not real customer cases or promises of results.
Evaluate the welcome
Measure availability, first-contact quality and waiting time in a physical location.
Test a remote journey
Review a call, email, chat, form, booking or online order from a customer’s perspective.
Compare several locations
Check the application of shared standards and identify gaps between sites.
Scope and safeguards
What is included — and what is not.
This framework protects your business, your customers and the credibility of the work delivered.
Included in the service
- A scenario and observable criteria agreed before the assignment
- Completion of the journey on site or remotely
- A consistency check of the observations
- A private summary with prioritised improvements
Not included or guaranteed
- Any public rating, review or published content
- Purchases, travel or accommodation not listed in the quote
- Assessment of criteria that cannot be objectively observed
Brief and scorecardWe define the scenario, observable criteria and assignment conditions.
On-site or remote assignmentA suitable participant completes the journey as an ordinary customer would.
Report and action planFindings are quality-checked, structured and turned into improvement priorities.
Frequently asked questions
What to confirm before we start.
Your quote always confirms scope, platforms and volume.
A remote mystery-shopper assignment costs €15 and an on-site mystery-shopper visit costs €190. Any purchases, travel or accommodation are listed separately in the quote.
Tailored proposal
Tell us about your situation.
We will guide you to the service that fits your activity, volume and goals.